SERVICE POLICIES
Online Purchasing
- Every order will be confirmed via email within 24 hours
of submission
- Every order in stock will be shipped within 3-4 business
days
- Every order placed after 3:00 pm (ET) Friday will be
processed the following Monday morning.
- If an item is not in stock, purchaser will be notified
by email or phone. The item will immediately be
placed on backorder unless the customer replies otherwise
to the backorder notification within one business day.
Shipping
- All orders (in continental U.S.) are shipped out within
3-4 business days via ground shipping.
- Shipping to Alaska and Hawaii will be processed via
USPS at the same rates.
- Ground shipping charges are as follows:
| UPS SHIP #1 |
- |
Orders of $0.01 to
$49.99 |
$7.95 |
| UPS SHIP #2 |
- |
Orders of $50.00 to $79.99 |
$8.95 |
| UPS SHIP #3 |
- |
Orders of $80.00 to
$119.99 |
$9.95 |
| UPS SHIP #4 |
- |
Orders of $120.00 to $149.99 |
$10.95 |
| UPS SHIP #5 |
- |
Orders of $150.00
to $179.99 |
$11.95 |
| UPS SHIP #6 |
- |
Orders of $180.00 to $219.99 |
$12.95 |
| UPS SHIP #7 |
- |
Orders of $220.00
to $249.99 |
$13.95 |
| UPS SHIP #8 |
- |
Orders of $250.00 to $279.99 |
$14.95 |
| UPS SHIP #9 |
- |
Orders of $280.00 to $319.99 |
$15.95 |
| UPS SHIP #10 |
- |
Orders of $320.00 to $349.99 |
$16.95 |
| UPS SHIP #11 |
- |
Orders of $350.00 to $379.99 |
$17.95 |
| UPS SHIP #12 |
- |
Orders of $380.00 to $499.99 |
$18.95 |
| UPS SHIP #13 |
- |
Orders of $500.00
and over
|
$19.95 |
- Other special shipping services are available as listed
below and will be price-based upon destination and weight.
To utilize these special services, please obtain a quote
before finalizing your order by calling 1-877-403-4842
toll-free between the hours of 10:00 am and 5:00 pm (ET).
- Next Day Air (Regular or AM)
- Saturday pick-up
- 2nd Day Air (Regular or AM)
- 3-Day Select
- International Shipping
Returns
- Merchandise may be returned for a refund or store credit
within 30 days from date of purchase.
- Any merchandise that has been used, worn or altered
in any way will not be considered for refund. (This
includes items that have been sewn, hemmed or has had
tags or logos removed.)
- All refunds will be issued by either store credit or
company check. (No credit card credits.)
- After 30 days after the date of purchase, no refunds
will be made.
- The customer is responsible for the shipping fees of
all refunds.
- No returns will be accepted on closeout, discontinued
or custom ordered merchandise.
Exchanges
- Merchandise may be exchanged for items of equal or lesser
value within 30 days.
- After an exchange for an item of lesser value, only
store credit will be given for the balance.
- Absolutely no exchanges on items that have been used
or worn.
- The customer is responsible for all shipping fees for
exchanges.
- No exchange will be made on closeout, discontinued or
custom ordered merchandise.
Credit Cards
 MasterCard,
Visa, American Express and Discover accepted
only.- Any credit card refunds will be sent via company check
only.
- Any purchase with a credit card of a third party may
require a signature for verification.
Returned
Check or Payment
- Any returned check or payment will be subject to a $30.00
bank fee penalty (no matter the amount of the check).
- Certified check, money order, accepted credit card or
cash must repay any returned check or payment.
- Any returned check or payment not repaid, with penalties
included, within 30 days of date of sale will be turned
over to collection, and will be subject to further collection
penalties and negative credit reports.
International
Orders
- All
orders submitted to CAT Sports from counties outside the
United States and its territories are not subject to the
same shipping rates that appear with a processed online
order. All International Orders must have shipping
charges re-figured based on destination and weight, and
verified by the customer before the order will be processed.
- All
International Orders must be pre-paid by certified U.S.
currency. Due to fraud no international orders will
be processed by credit cards submitted unless special
arrangements are made and signature validation is verified.
- International
orders are best processed by sending an email request
to CAT Sports at
info@cat-sports.net for a quote on shipping and payment
method, or by using the CAT
Sports Order Form.
- If an International Order is placed on this site we
will send the customer an email detailing the options
for processing the order within 48 hours.
PRIVACY
POLICY
CAT Sports respects your right to privacy. We will
not sell our customer information for any reason. We
do collect your shipping and billing information when placing
an order.
If you create a customer account on-line with CAT Sports,
a cookie may be used on your PC when making an order to speed
up future orders and to facilitate your shopping basket.
Data, such as operating system, browser type, host IP address,
etc., may be collected on a visitors traffic pattern while
browsing this site. |
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